intertoto Platform Privacy Notice

This page describes what we collect when you use intertoto and how we keep that data protected. We at intertoto take your privacy seriously and handle personal information transparently, only retaining what we need to run our platform, process payments, and comply with applicable law. Our intertoto privacy practices cover account registration, gameplay, deposits and withdrawals, and customer support interactions across all our service areas.

We collect data in order to verify your identity (as required by law in regions where we operate), process your financial transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners, and provide multilingual support during business hours. We do not sell your personal information to advertisers or third-party marketers. We share data only with payment processors, compliance teams, and legal authorities where required by law.

Our intertoto team operates under strict data-handling protocols. If you have questions about your privacy on our platform, our support team can explain our practices in detail.

Data We Collect on intertoto

When you register on intertoto, we collect your email address, full name, date of birth, and phone number. These fields are required to establish your account and verify your identity. During Know-Your-Customer (KYC) verification, we also collect a copy of your government ID and proof of address—typically a utility bill or government documentation. We at intertoto retain these documents to comply with anti-money-laundering regulations and fraud prevention requirements.

Once you begin using intertoto, we collect transaction data: deposit amounts, withdrawal requests, payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and timestamps. We also log your gameplay activity—which games you play, session duration, and stake amounts—to calculate your account balance and detect unusual patterns that might indicate fraud or problem use. This data is stored on secure servers and is accessible only to authorised intertoto staff during business hours.

We at intertoto also collect device and browser information: your IP address, device type, operating system, and browser version. This helps us detect fraudulent logins, improve our platform's technical performance, and provide better customer support. If you contact our intertoto support team, we log your inquiry, our response, and any attachments or screenshots you provide. We retain support tickets for 12 months to track issue resolution and improve our service.

How We Use Your Data on intertoto

We at intertoto use your personal information primarily to operate your account, process financial transactions, and verify compliance with applicable law. Your email and phone number are used to send account confirmations, withdrawal notifications, and security alerts (e.g., if we detect a login from an unusual location). Your identity documents are reviewed by our compliance team to confirm you meet eligibility criteria—you must be at least 18 years old and not a resident of a jurisdiction where our services are prohibited.

Your transaction data helps us manage deposits, process withdrawals, and generate monthly statements. We at intertoto share transaction summaries with our payment processors (mobile banking, local payment, online payment, e-wallet, etc.) only to the extent necessary to complete your requested transfer. We do not share gameplay data with payment partners unless legally required to do so.

We at intertoto may also use your data for internal analytics—understanding which games are popular in Jakarta, Surabaya, Bandung, Medan, Semarang, and other service areas, or tracking player retention during Liga 1, Piala Indonesia, and Piala AFF seasons. This analytics work is done on anonymised data; we do not link your name or ID to gameplay statistics we publish or use internally.

We at intertoto collect only what is necessary to run our platform fairly and comply with law—we do not profile you for behavioural advertising or sell your information to external parties.

Third-Party Processors and Data Location on intertoto

We at intertoto partner with payment processors, hosting providers, and compliance vendors to deliver our platform. These third parties may process your personal data on our behalf. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking) receive transaction details necessary to complete transfers; they handle your data according to their own privacy policies. We recommend reviewing their terms if you have concerns about cross-border data transfer.

Our servers may sit outside your jurisdiction. Specifically, we at intertoto host account data, gameplay records, and transaction logs on encrypted servers that may be physically located in multiple regions. By creating an account on intertoto, you acknowledge that your data may be processed and stored outside your home country. We maintain encryption and access controls to protect data regardless of location.

Your Rights and Data Retention on intertoto

We at intertoto respect your rights under applicable privacy law. You have the right to request access to all personal data we hold about you. You may also request correction of inaccurate information or deletion of data we no longer need to store. To exercise these rights, contact our support team during business hours with your account email. We will respond to valid requests within 30 days, though complex requests may require extended review.

We at intertoto retain your personal information for as long as your account is active, plus three years after closure (to satisfy tax and regulatory requirements). KYC documents are retained for five years after account closure to comply with anti-money-laundering regulations. Transaction records are kept for seven years. Support tickets are retained for 12 months. If you request data deletion before these retention periods end, we will comply where legally possible, but may be unable to delete information required by law.

We at intertoto do not use automated decision-making (algorithms that make account eligibility or withdrawal decisions without human review) beyond fraud detection filters. If a filter blocks your transaction, we provide human review upon request. Contact our support team to appeal a block and speak with a team member who will investigate.

Cookies and tracking

We at intertoto use essential cookies to maintain your login session and remember your language preference. We do not use advertising cookies or third-party tracking pixels.

Data breach notification

If we discover a breach of intertoto security that compromises your personal data, we will notify you and relevant authorities as required by law. We maintain incident response procedures.

Jurisdiction compliance

We at intertoto operate only where online gaming is lawful. If your jurisdiction prohibits our services, we cannot legally store or use your data—we will delete your account upon notification.

We at intertoto balance operational necessity with your privacy rights—we collect what we need to serve you fairly and legally, and we delete what we no longer need.

Contact and Updates to Our intertoto Privacy Policy

If you have privacy concerns about intertoto, contact our support team during business hours. We respond to privacy inquiries within five business days. For data access requests or deletion requests, email our compliance officer with your account email and specific request. We will acknowledge receipt and provide a timeline for review.

We at intertoto may update this privacy notice to reflect changes in our practices or applicable law. Updates take effect upon posting to this page. We encourage you to review this notice periodically. If a material change affects how we use your data, we will notify you by email if we have your address on file.

Our intertoto privacy commitment is straightforward: we collect only what we need, keep it secure, share it only when legally required or necessary to serve you, and respect your rights to access and correct your information. Your trust is essential to our platform's success.